At our e-commerce perfume brand, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be instances where a return is necessary. This section outlines our returns policy, including eligibility, timeframes, and procedures for returning products.

Return Eligibility

To be eligible for a return, the following conditions must be met:

1. The product must be unused and in its original packaging.2. The return must be initiated within 30 days of the purchase date.3. Proof of purchase, such as a receipt or order confirmation, must be provided.4. Items that are marked as final sale or clearance cannot be returned.

Return Timeframes

Customers have 30 days from the date of delivery to initiate a return. Once the return request is approved, you will receive instructions on how to return the item. Please note that the return process may take up to 14 business days from the time we receive the returned item to process your refund or exchange.

Return Procedures

To initiate a return, please follow these steps:

1. Contact our customer service team via email or phone to request a return authorization.2. Pack the item securely in its original packaging, including all accessories and documentation.3. Ship the package to the address provided by our customer service team.4. Keep the tracking number for your records until the return is processed.

Return Shipping and Packaging Requirements

Customers are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. Ensure that the item is securely packaged to prevent damage during transit.

By following these guidelines, we aim to make the return process as smooth and hassle-free as possible. If you have any questions or need assistance, please do not hesitate to reach out to our customer service team.